Job Purpose:

Duties/Responsibilities:

• Provide pre and post-sales technical support for the complete product and solutions industrial communications portfolio. 
• Identify and gather customer requirements, develop and propose system designs (high and low level as required), aiming to assist the customer with a highly reliable system and lower cost possible, yet ensuring maximum sales for the company. 
• Provide technical product presentations for functionality as well as conduct customer workshops and training as and when required. 
• Be a Subject Matter Expert for the company's products and solutions.
• Assist the Sales team as and when needed with Bid/Tender documents and proposals, from early stage design, budget phase, proposal, and also negotiation and clarifications. 
• Participate in network planning with customers to provide guidance on applications, usage, integration, and best practices 
• On Site work as and when required by the company, to assist customers with commissioning, network optimization, troubleshooting, upgrading firmware, replacing defective devices, and other similar tasks.
• Use telephone and remote isolation, diagnostic, and resolution tools, documents, and capabilities to resolve complex integrated end-user implementation, configuration, and operational issues in a timely manner. 
• Solutions will often include 3rd party products/solutions and onsite support. 
• Active contribution to Marketing and Sales teams to produce new and high-quality Case Studies, Applications Notes, White Papers, News Letters, and other collateral material. 
• Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed).
• Create and Maintain the Reports to log and track their work, activities, and services provided to internal teams and customers.
• Awareness of Quality Policy, Objectives, and relevant procedures

Required Skills/Abilities:

• Having a Strong technical background in telecommunications with an emphasis on Ethernet, IP routing and associated protocols, cyber security, and Broadband Wireless Technologies (WIFI, WiMAX, etc.)
• Strong knowledge of PC operating systems i.e. Windows and Linux 
• Several years of experience providing technical and sales support for Ethernet and TCP-IP networks (Layer 2 AND 3)

Education and Experience:

• Candidate should possess an Engineering / Computer Science Graduate degree majoring in Networking. 
• Cisco certifications: CCNA, CCNP, and CCIE are highly desirable.
• Experience in diverse automation markets such as Power Utilities, Transportation, Oil & Gas, Mining, and others. 
• Excellent analytical skills, able to multi-task on various projects, highly self-motivated, and a self-starter. 
• Familiar with troubleshooting and problem-solving techniques and methods 
• Basic Project Management organizational skills 
• Exceptional oral and written communication and presentation skills. 
• Excel at time self-management and self-organization/planning/execution. 
• Travel throughout the UAE and GCC region will be required as deemed necessary
• Field Application Engineer: 3-5 years of work experience as a Service Engineer having worked in the Industrial Automation Sector specifically as a Network Engineer / Solution Consultant.
• Sn Field Application Engineer: 5-7 years of work experience as a Service Engineer having worked in the Industrial Automation Sector specifically as a Network Engineer / Solution Consultant.