Job Description

Job Purpose:

In the assigned role of Key Account Manager, you will be responsible for acquiring and growing our most important key client accounts assigned to you in this role. You will build and maintain a strong trusted relationships with clients. You will be a single point of contact for all key client matters, understands clients needs clearly, work within the organization to ensure clients timelines, and help clients to be successful.

Duties/Responsibilities:

1. Develop new key accounts and maintain existing key account relationships between major key clients and organizations.
2. Owns an assigned list of key customers, named accounts, and other accounts. End to End ownership of key accounts and named accounts
3. Identify new projects and orders in the pipeline with key accounts based on relationship and continuous communication.
4. Delivers Year-on-Year aggressive Sales target growth for data communication products and solutions, for Industrial Automation projects and applications, to various customers and markets within the Middle East Territory.
5. Understand and support key client requirements, and resolve queries to gain maximum confidence and to maximize business profits.
6. Identify and develop local system integrators and partners to increase satisfaction with Easy World products and ensure successful implementation and support.
7. Responsible for driving the specification of Easy World in OEM design, End-user projects, and standards, ensuring our brands are registered/listed with and approved by major end users/government entities.
8. Meet customers regularly and update them about our products and services.
9. Maintain at all times CRM system, ensuring all leads and opportunities are registered and followed up always, updated with relevant accurate data.
10. Closely work with procurement, logistics, finance, sales, and management teams for placement of orders, deliveries, finance payment collections, and exception approvals.
11. Maintains and shares up to date knowledge of brands, systems, processes, and policies.
12. Follows all Easy World Group policies and procedures at all times.
13. Collect Customer Surveys and analyze, record customer complaints, and take corrective action
14. Awareness of Quality Policy, Objectives, and relevant procedures

Required Skills/Abilities:

1. Excellent Key Account Management Skills
2. Strong business acumen and commercial understanding
3. Excellent Communication skills, Presentation skills & Customer Relationship skills
4. Excellent Interpersonal and Social Skills and ability to build a network and team environment in an organization.
5. Excellent in Sales Strategy, Sales forecasting, Market mapping, Data analysis & Negotiation skills.
6. Should have prior work experience managing & developing key accounts, brand distribution, identifying prospects of projects, having worked directly with key senior members in government sectors.
7. Technical knowledge of Industrial Automation, PLC, SCADA, Networking, CCTV & Wireless Technology.
8. Working experience with Automation Plants, Electric Power, Water and Gas Utilities, Oil & Gas, Transportation (Road, Airports, Ports, Railways, Metro), and Government (Mission Critical, Harsh Environment, High Availability) is preferred.
9. Should be Competitive, self-driven, ambitious, goal/target oriented, resilient, strategic thinker, & execution driven.
10. Should be Disciplined, focused, punctual, organized, and target oriented.
11. Maintains excellent working relationships with colleagues, customers, suppliers, and vendors.
12. Should be ready and flexible to travel as per business requirements.

Education and Experience:

1. University Degree in Sales / Business Management from a recognized university
2. Prior Experience working in the distribution of Industrial automation, Networking, Wireless, CCTV, and Telecommunication product sales is preferred
3. Thorough knowledge of local and international laws, regulations, and policies regarding customs, excise, taxes, and internal company processes.
4. Sn Account Manager: 8-10 years of work experience as an Account Manager in a Similar industry.
5. Key Account Manager: 5-7 years of work experience as an Account Manager in a similar industry.