Your Cart


RMA Request

Customer satisfaction guaranteed

eWorld is proud of providing the highest level of quality and customer satisfaction. If you purchased a product directly from, and want to return the product under eWorld‘s return policy or warranty, we just need to verify if the product you purchased is applicable for an RMA based on eWorld and Moxa return policy and warranty information. You may complete below form to submit your RMA request. Please complete the RMA form with detailed information. Any incomplete field may cause delay on the RMA process.

If you’re returning multiple products, a separate RMA request must be completed for each product.

Title of the document Click Here


Technical question

As inseparable part of our customer service, we are always here to support our customer and address their Technical Inquiries, with friendly and approachable team of experts. You just need to tell us how we can help; answer a few questions and we'll help you find a right solution.

Click on the following link, please include as much information as you can, to help us identify the problem and find the right solution.

Title of the document Click Here

Products warranty

All Products sold on are covered with Standard Manufacturer's and Agency Warranty, Moxa warrants its products against manufacturing defects in materials and workmanship starting from their date of shipping from Moxa’s manufacturing facilities for a period of time as indicated in Warranty Policy. The warranty period of products varies based on their product categories.

You may click on below link to see the products Warranty Policy.

Title of the document Click Here